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Frequently Asked Questions
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Accreditation Frequently Asked Questions


How do I contact the National Accreditation Commission office?

You can contact the National Accreditation Commission office via telephone at 800.537.1118.

 

Where do I send paperwork and reports?

Submit paperwork/reports to:

Association for Early Learning Leaders, National Accreditation Commission

8000 Centre Park Drive, Ste. 170
Austin, TX 78754

 

What correspondence must I keep?
Be sure to keep all correspondence. Most letters contain information that the program should refer to over the course of the Accreditation and information that is necessary to complete future reports.

Can I fax or email information or reports?
Unless otherwise stated or requested, all reports must be mailed to the N-A-C office.

What if I have questions?
The appendices of the manual has a wealth of information related to standards and definitions of many terms. It is wise to become familiar with the types of information found there.
The National Accreditation Commission staff is always available for questions. We want programs to feel confident about the steps they are taking as they move through the process and to feel confident about interpretation of the standards.
Phone calls are answered as they arrive, when possible. Phone messages are returned within 24-hours or a maximum of 48-hours if staff members are conducting validation visits. If the program has not received a return call by that time, please call again.
Feel free to call about questions concerning problems of difficulties at the program. We are here to offer assistance. The information will not weigh against the program. It is the observations on the day of the validation visit that make the decision determination. Oftentimes, discussing a concern beforehand can decrease anxiety for all involved and lead to a more favorable outcome in the area of concern.
I just became the director of a program that has never been accredited by the National Accreditation Commission. Can I still request a visit? What steps should I take to inform the Commission of this change?
A program that has never been award by the National Accreditation Commission must wait 6-months after the official start date of a new director before requesting a Validation Visit.
Complete the Director Change Submission Form for never awarded programs.
The National Accreditation Commission must be informed of the director change within 30 days of the new director’s start date.
Review accreditation history with the exiting director.
If I have a pending licensing deficiency, can I submit for a validation visit?
Depending on the severity of the deficiency, the office will determine if the program will be granted a visit while the deficiency is pending. High-risk deficiencies will require an improved licensing report before a visit will be granted. The Accreditation office determines what is considered "high-risk”. We do not use state licensing guidelines to determine the severity of the deficiency.

What do I need to notify the office of when I have a teacher change after I have submitted for my validation visit?
If the LEAD teacher changed, you will need to redo the classroom observation for that particular age group. Keep it onsite for your validator, do not send it into the office. Discard the previous observation.

The Program does not need to notify the office if only the assistant teacher changed; however the classroom observation cover page and class schedules will need to be updated with the new teachers name and work hours. Keep these onsite to give to the validator on the day of the Validation Visit.

 

What is the difference between a time frame and a two week window?
The time-frame chosen by the program director at the time of the validation visit request (see form>>) allows sufficient time for the office to process the request for validation visit and schedule the programs validation visit. The two-week window is determined once the office has confirmed a validator for the programs validation visit. The two-week window is scheduled within the time frame chosen by the director. The program will not know the exact date(s) the validator(s) will arrive within the two-week window.

 

Can I add a block-out-date after my two-week window has been determined?
No. A $500 rescheduling fee + any non-refundable validator travel expenses will be assessed if a block-out-date is added after the two-week window has been confirmed. No exceptions.

When is my Accredited program responsible for contacting the National Accreditation Commission?
To ensure compliance accredited programs should notify the National Accreditation Commission immediately of the following changes:
  • director (or onsite supervisor)
  • email address or phone number
  • addition of a new age group
  • addition of a new classroom
  • hours or days of operation
  • changes to staff-child ratios
  • significant staff turnover
  • licensing violation or investigation in the area of supervision, guidance, child injury or child safety
  • loss or suspension of license
  • increase or decrease in licensed capacity
  • criminal conviction of any employee or volunteer
  • expansion of facilities, including the playground--notify during planning stage
  • new ownership- notify during planning stage
  • combining or partial combining of programs
  • closure of a program
  • relocation of program- notify during planning stage
  • loss of QRS, tiered reimbursement, or other recognition (for instance Gold Seal or Rising Star)
  • any other program event that possibly impacts compliance or program operations
I just became the director of a program that is currently accredited by the National Accreditation Commission. How does this affect the program? What steps should I take to inform the Commission of this change?
A new director at a currently awarded program continues the process using the same due dates and deadlines in place. It is the program’s responsibility to ensure all information necessary to maintain compliance, including due dates, is transferred from the exiting director to the new director.
Complete the Director Change Submission Form for currently awarded programs.
The National Accreditation Commission must be informed of the director change within 30 days of the new director’s start date.
Review accreditation history with the exiting director.
I am a new director of an Accredited Program. What do I need to know?

Note: The following tasks are important and best carried out before the exiting director leaves:

 

Complete the Director Change Notification and mail it to the Accreditation office.

 

Locate the program’s manual and call the Accreditation office to determine if manual is the correct one for your program.

 

Determine where the program is in the process. What is the next step and what is the due date for that information?

 

Review the manual’s essential components: Timetable; Classroom Observation; Administrator’s Report and Appendices.

 

Review past correspondence to determine previous areas of concern and previous strengths. Keep all correspondence.


Read through the manual start to finish, a section at a time, including those sections that are not related to the program’s current place in the process. Reading the entire manual is essential to overall program compliance and clarifies the accreditation process.


Review the Administrators Report: Note areas of known compliance program wide; Note any areas or standards where there is a question or concern about current compliance; and Note any areas or standards that are unclear.


Perform a Classroom Observation on each class to determine areas for improvement and areas for implementation of new policies or procedures.


Review licensing reports and remedy any violations that are not yet in compliance.

 

Call or email the Accreditation office with any questions.

 

I am a new director of a program in Self-Study.  What now?

Programs in self-study with a new director should notify accreditation right away by phone at 512-301-5557 or email accreditation@earlylearningleaders.org.

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